Integration troubleshooting
When an integration stops working, check the connection, permissions, and source data before you escalate. This guide covers the most common failure modes and what to send support if you still cannot fix it.
Connection issues
If an integration shows as disconnected, re-authorize it from the Integrations page.
Go to the Integrations page from Assets on Home.
Find the integration and click Manage.
Run through the connection flow again.
If actions suddenly stop working, an OAuth token may have expired. Re-authorize the integration.
If the wrong account is connected, disconnect the integration and reconnect it with the correct account, such as your work email instead of a personal account.
Permission errors
If you see an error such as Insufficient permissions or Access denied, the connected account does not have the access Play needs in the external tool.
Check whether the connected account has admin or editor access in the external service.
Confirm that all requested permissions were approved during the authorization flow.
Rate limits
Some external services limit how many API calls you can make in a given time period. If you hit a rate limit, reduce how often your scheduled tasks run, spread work across multiple time windows, or check the external service’s rate limit documentation.
Data not syncing
If app data looks stale, confirm that the source data has actually changed in the external tool. Apps fetch integration data in real time.
For scheduled syncs, open the task run history and check whether the last run succeeded.
Still stuck?
If the integration still does not work, contact support and include:
Which integration is affected
What you are trying to do
Any error messages you are seeing