Billing & invoices
Play billing is handled through Stripe. All payment processing is secure and PCI-compliant.
Payment methods
Pay by credit card. Enterprise customers can discuss alternative payment arrangements with their account manager.
Billing cycle
Monthly plans — Billed on the same date each month
Annual plans — Billed once per year, locked for the full term
Invoices
PDF invoices are available for every charge. Access them from the Billing section on the Usage page in Settings.
Each invoice includes:
Plan charges
PAYG credit usage (if applicable)
Credit pack purchases
Infrastructure top-ups
Seat additions
Phase A billing
All individual plans within the same organization are billed to the org creator/admin. One invoice, one payment method. This means if you're the admin, you see all charges consolidated.
Email notifications
You'll receive email notifications for:
Successful payments
Failed payment attempts
Plan changes
Invoice availability